the returning customer
she left without it in march. the associate greets her by name and walks straight to the rail.
the answer,
where the
customer is.
your systems already know the answer. cuesea puts it in front of the person serving the customer — one plain sentence, in the second it matters. nothing passive, no face matching, no dashboard to go and check.
built for specialty retailers on shopify pos · live in one store in under a week · read-only, no migration, no app review
14·32
MAYA OKAFORICON4200 PTSTOP MBTM 28X30
IN CART CASHSOFT CREW
BOUGHT BARREL JEANS+
OFFER IT IN SIZE M
BOUGHT BARREL JEANS+
OFFER IT IN SIZE M
DENIM WALL
your systems know everything. the room knows nothing.
every business already has the sea: point of sale, ecommerce, loyalty, service tickets, work orders, reservations, warranty history. the coat she almost bought in march. the compressor that failed twice last winter.
it sits in systems the person doing the work cannot open, in dashboards nobody reads standing up, in reports that arrive on tuesday about a saturday. cuesea reads them where they already are and delivers one sentence into the line of sight of whoever is in the room — an associate, a host, a technician, a rep. one sentence they can say out loud exactly as written.
and the room is falling further behind. associates report that customers expecting them to know stock on the spot rose from 66% to 77% in a decade, while 63% of associates get less than half a day of training. that gap cannot be trained shut. it has to be delivered.
any sea
read-only, no migration
one cue
three lines, two-second read
under 500ms
system to line of sight
never a face
the camera reads objects, not people
one cue, three surfaces
the sentence is written once
composed under the hardest constraint there is — three lines in a monochrome lens — and then rendered wherever the person actually is.
cue lens
576 × 288, monochrome, every row the same size because 26px is the legibility floor on that display. sideloads through even hub. ring and temple for gestures, and a double press opens the mic — the answer is in the glass in about three seconds.
cue lens
600 × 600 in colour, running on the glasses themselves as a web app rather than through a phone bridge. the neural band and captouch drive it. no microphone on that path, so this surface reads rather than listens. built against the same core and running today in a browser — not yet in a store.
cue pocket
an installable web app running the same card deck from the same core. a thumb makes the same six gestures a neural band does, so nothing below the input layer knows which surface it is on. it works on a dead network, and it never writes a guest to the handset.
a pilot does not need glasses in the building: pocket is the same product on a phone the associate already owns, which is what makes “no hardware to start” a fact rather than a slogan. the meta build is real code rather than a roadmap slide, and it is marked as what it is.
the rooms
the room changes. the cue doesn't.
three lines, sized to a two-second read. same constraint whether the person is holding a jacket, a room key or a torque wrench.
cue
one surface · every room
the fourth stay
the host offers the floor before the guest has to ask for it a fourth time.
the third callout
the technician stops replacing the part and starts finding the cause.
the badge scan
the rep opens with the renewal instead of the introduction.
the request with no name
a guest taps an acrylic plate on the wall. the runner knows before the door opens. it names nobody — no app, no account, no loyalty program. useful on day one in a store that has never collected an email.
the repeat visit
nobody has to be told the history by the person living it.
cues shown are illustrative. each is assembled from records the operator already holds, and each carries an id that the resulting sale, booking or resolved call is measured against. the cue needs to know who you are; a request only needs to know where you are.
the ask
press once. ask out loud.
a double press opens the mic. the endpointer closes it when you stop talking rather than running to a cap — so the answer arrives in about three seconds, in the same glass, without a phone coming out.
14·32
MAYA OKAFORICON4200 PTSTOP MBTM 28X30
NOT SIZED 32
COMES IN S M L
2 IN M ON DENIM WALL
COMES IN S M L
2 IN M ON DENIM WALL
DENIM WALL
press
listening
resolving
answered
0.0S
- stock
- location
- price
- history
- recommend
- open
six intents, detected from the transcript. inventory by size with the nearest available sizes in the same sizing scheme, floor location, price, the guest's own record — their sizes, their open cart, their points and tier, what they have bought before — and recommendations matched against what is actually on the floor, excluding what they already own.
“do you have these in a 32” resolves “these” to whatever is on the lens at that moment.
naming a garment the floor does not carry gets “we don't carry that”, not a confident answer about something else. answers are grounded in records we hold; the model is forbidden from estimating stock, sizes or prices, and an outage says “model unavailable” rather than guessing.
the floor
one channel, with a name on it
a radio that only ever shouts at everybody is a radio people stop hearing. so a cue can be sent to one person.
14·32
AMARA KFLOORDENIMUNREAD 1
BRING A 32 TO FIT 3
FROM TOM R
UNREAD 1
FROM TOM R
UNREAD 1
DENIM WALL
addressed, not broadcast
a message with nobody's name on it is the floor radio, as before. put a name on it and it reaches one person's lens and nobody else's, marked “→ you” so it can never be mistaken for the room. reply, and the reply goes back to that person rather than to the floor.
urgent takes the frame. everything else waits.
anything not marked urgent queues behind an unread marker on the rail, because a message that interrupts a customer conversation had better have earned it.
off means off
a retailer can turn floor messages off, and the server refuses delivery rather than merely hiding the composer. it is a switch, not a suggestion.
canned phrases send from the ring without stopping what you are doing. free text is typed on pocket's floor card or dictated in studio.
the look-up
point the phone at the tag
the glasses have no camera, and that is a decision rather than a gap. the phone already in the associate's pocket does — so a swing tag, a barcode or a snapped bracket becomes an answer in the glass.
14·36
SCANSKUEAN 13ON FLOOR2 LEFT
HALDEN STRAIGHT 32
2 ON THE DENIM WALL
NONE IN THE BACK
2 ON THE DENIM WALL
NONE IN THE BACK
DENIM WALL
barcodes are decoded, never guessed
when the capture contains a barcode the code comes from a decoder, and the model is not consulted at all. the model is the fallback for what a decoder cannot read — a washed-out swing tag, a handwritten style number, a care label.
objects. never people.
there is no face detection and no person matching on this path, and there is no version of it that quietly becomes one. a photograph whose subject is a person comes back refused, and the refusal is the answer in the glass.
the image is never stored
not to disk, not to the database, not to a log line, not to an analytics row. bytes in, strings out, gone with the request.
the pilot store's variants carried no barcodes at all, so cuesea derives a valid in-store ean-13 for each one from its sku. the same sku always yields the same barcode, so reprinting a label never churns it.
the glass
she never sees you look it up
the cue arrives in the lens, not on a screen held up between two people. no glance away, no device in the way — because eye contact is the entire job. and none of it waits for glasses: every pilot starts on the phone the associate already carries.
576 × 288
the cue surface on g2
1,200
nits peak brightness
27.5°
field of view
36g
on the face
frames shown are the even g2. cue lens is a surface rather than a device: the same deck runs on meta ray-ban display, and on the phone in an associate's pocket when there is no glass in the building.
how it works
currents in. one cue out.
read-only connections to the systems you already run. nothing migrates, nothing moves — and the cue lands in the second it is worth something.
- point of sale
- ecommerce
- loyalty + crm
depth
14·32
MAYA OKAFOR
HER SIZE CAME BACK TUESDAY
HER SIZE CAME BACK TUESDAY
CUE
the associate
the customer
the very right moment
everything that does not survive the ranking is discarded. the associate sees one sentence, not a profile — and the customer never sees them look it up.
cue studio
the floor, while it is still the floor
manager sign-in, then one view. what happened, who was on the floor, and — where the retailer has turned transcripts on — the exact three lines each associate read, and the answer we gave to every question.
gap · oxford street
0
guests helped
0
attributed sales
0
assists
0
questions asked
on the floor now
- AK amara k associate
- TR tom r associate
- PN priya n supervisor
leaderboard
- amara k 0
- tom r 0
- priya n 0
- dev o 0
recent guests — what cue actually said
-
IN CART CASHSOFT CREW
BOUGHT BARREL JEANS+
OFFER IT IN SIZE Mcashsoft crew · barrel jean · linen shirt
14·32 · denim wall · amara k -
CART OPEN 6 DAYS
SAME JACKET SIZE 8
IT IS ON FRONT TABLEquilted jacket
13·58 · front table · tom r
questions asked, and what we answered
- do you have these in a 32 not sized 32 — comes in s, m, l. two in m on the denim wall. stock
- what has she bought before barrel jeans in march, cashsoft crew in january. cart open six days. history
- do you have the tweed blazer we don't carry that. nothing tweed on the floor today. open
recent guests and questions ride the tenant's store_transcripts setting — off by default, and toggled in cue console rather than by a hand-written api call. the cue is stored as sent rather than re-derived, because stock moves and a cue re-rendered a week later is not the cue anyone read. leaderboard weights are configurable per tenant, so the bar is relative to the best performer in the window.
the pilot
twelve weeks, start to proof
kill criteria agreed before week one. a matched control group on the same shifts. weekly readouts you can stop at any point.
- setup
- week 1 connect the sea read-only credentials, no migration, no data leaves your systems us
- week 1 first cue rendered against your real records, reviewed before anyone wears anything us
- week 2 agree the kill criteria what would make us stop, written down before we start together
- measure
- weeks 3–4 five people, one site volunteers only, matched control group on the same shifts you
- weekly readout basket, attach rate, opt-in rate, and how it feels to wear together
- week 6 stop or widen the honest checkpoint. most of the answer is already visible here you
- proof
- week 12 attributed lift, or none every sale carries the cue that preceded it, so the number is not an opinion together
book
a pilot
book a pilota pilot
or just ask what it costs. kr@cuesea.ai